Q： Free parking area?
Yes, up to 7 cars (EV charger available)

Q： The time of check-in and Checkout?
Checkin: 15:00PM / Checkout : 10AM

Q： Pet ok?
Please ask first, it is case by case

Q： Can I smoke in the room?
No, non-smoking. Outside is OK.

Q： How is the amenity？
The quantity of amenity is based on the traveler's number.
Please read 「Amenity」page.

Q： Do you have kitchenware?
Yes, we provide Made-in-Japan high-quality kitchenware. Please read 「Amenity」page.

Q： Payment method?
Cash、Master、Visa、JCB、American Express、Diners Club、Discover、au Pay、Rakuten Pay、Edy、Apple Pay、nanaco、WAON、iD、Suica、PASMO、Alipay、WeChat、Union Pay、LinePay、PayPay

Q： Pickup service?
We will pick you up at Karuizawa or Naka-karuizawa station if needed,
please get in touch with us (separate charge). Please read Access Page.

Q： Do you clean the room during the stay?
We change towels, amenities and collect rubbish for you every day, If you need other services please contact.

Q： Can I burn a bonfire and fireworks
No, bonfires and fireworks are NG

Q： How about BBQ?
BBQ is available in your own private yard.
We rent BBQ set including（+8000JPY Pay in the hotel）： 
・BBQ Charcoal grill（Weber）
・table, chaire
・tongs
・paper plate
・chop sticks
・cups
・gloves
・rubbish bag
・BBQ charcoal ６kg, fire starter
Please prepare food and drinks by yourself.

We will burn the charcoal for you and clean up (You do not need to clean after use)
Please contact in case that you need.

Q：Cancel fee?
By 30 days : 0%
From 29 days to 20 days 50%
From 19 days to 8 days 70%
After 7  days 100%

- Guest number change

From 29 days: no price change on downsizing guest numbers.